Refund policy

Returns, Refunds & Subscription Policy – Whity London

 

 

 

Returns

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unopened
• In its original packaging
• Accompanied by a receipt or proof of purchase

 

To start a return, please contact us at whity.london@gmail.com.

 

Returns must be sent to the return address provided after approval.

 

If your return is accepted, the customer is responsible for providing and paying for return shipping.

 

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, please contact us at whity.london@gmail.com.

 

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

 

We will assess the issue and make it right where applicable.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods (such as food or supplements once opened)
• Personal care items
• Custom or personalised products
• Hazardous materials, flammable liquids, or gases

 

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item is eligible, please contact us before purchasing.

 

 

 

 

Exchanges

The fastest way to receive a replacement item is to:

1. Return the original item (subject to approval), and
2. Place a new order separately once the return is accepted.

 

Subscription Policy (Important)

By purchasing a Whity subscription, you agree to the following terms:

• Subscriptions require a minimum of three (3) successful payments before cancellation is permitted.
• Subscription orders are not eligible for returns or refunds once processed.
• Cancellations requested before the third successful payment will not be accepted.
• After the third successful payment, subscriptions may be cancelled before the next billing cycle.

 

This policy exists to ensure fair use of our subscription pricing and operational planning.

If you have any questions about your subscription, please contact us at whity.london@gmail.com.

 

 

 

 

European Union 14-Day Cooling-Off Period

 

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

• Items must be unused, unopened, and in original packaging
• Proof of purchase is required

This cooling-off right does not apply to subscription orders after processing, or to items that fall under non-returnable categories listed above.

 

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

• Refunds will be issued to your original payment method
• Processing time: within 10 business days

Please note that banks and card providers may take additional time to post refunds.

If more than 15 business days have passed since your refund was approved, please contact us at whity.london@gmail.com.